Refund and cancellation policy

Version 0.1 — effective [Legal docs effective date] The short version of what our Terms of Sale promise. Where anything differs, the Terms of Sale apply.

Situation	You get back	When
Drop doesn't reach its minimum	100% of everything paid — automatic	Within 14 days
You cancel before the drop is confirmed	100% of your deposit	Within 14 days
You cancel after confirmation, before dispatch	Everything except the £50 deposit (it covers the animal and butchery costs we've committed for your box)	Within 14 days
We cancel or move your drop by more than 21 days	100% of everything paid, including deposit	Within 14 days
Balance unpaid 7 days after dispatch date, despite reminders	Treated as cancellation by you: deposit retained, rest refunded	Within 14 days
Something wrong with your box (reported within 48h, with photos)	Replacement, partial refund, or full refund	Within 14 days of agreement

Your statutory rights are never reduced by this policy. To cancel or report a problem: [email protected].